Sentient PartnersBook an intro call

 

Business never sleeps

 

Global experience. Local impact.

Business Strategy. Intelligent Systems. Measurable Results.

Big-picture thinking.
Hands-on execution.

See how we help

How we help

Start where
it hurts most.

Missed calls. Lost leads. Hours of double entry.
Pick one. We bring the plan and the systems.

  1. Advise & Grow

    Move forward with a practical plan.

    A clear view of your business, a sensible roadmap, and hands-on implementation.

    See how we partner
  2. Attract & Convert

    Make it easier to find you. And choose you.

    Websites and local search that turn a first impression into an inquiry.

    See websites and search
  3. Automate & Communicate

    Be responsive, without being everywhere.

    Chat and voice assistants, timely follow-up, and fewer routine tasks.

    See chat and voice assistants
  4. Operate & Scale

    Give your business room to grow.

    Scheduling, operations, and invoicing that work as one system.

    See business applications

Capabilities

One customer. Start to finish.

Mon · 6:58 PM Search Visibility

Mon · 6:58 PM

Her AC quits on the hottest night of the year. She searches.

Hearth & Home Heating & Air

HVAC contractor

Open · Closes 6 PM · (530) 555-0148

Search Visibility

Business profile care, local service pages, and sound technical foundations so you're the name she finds.

  • Business profile
  • Service pages
  • Plain-language reporting

Mon · 7:01 PM

Yours is the first site that looks like someone will pick up.

Premium Websites

Thoughtful design, clear messaging, and fast pages that turn a first look into an inquiry.

  • Custom design
  • Mobile-first
  • Analytics tied to inquiries

Mon · 7:03 PM

She asks a question instead of filling out a form.

Hearth & Home Replies instantly, any hour

Hi, thanks for reaching out to Hearth & Home. What can we help with today?

AI Chat Assistants

Trained on your services and pricing. Qualifies the inquiry and hands your team the whole story.

  • Website, text, social
  • Lead qualification
  • Human handoff

Mon · 11:42 PM

Still too hot to sleep. She calls. Someone answers.

(530) 555-0148Incoming · 11:42 PM · After hours
  1. Play the sample to hear how an after-hours call is handled.

AI Voice Agents

After-hours and overflow calls handled in a natural voice, with urgent issues sent straight to a person.

  • After hours
  • Safety screening
  • Summary by morning

Tue · 7:15 AM

She books a visit before your office opens.

Calendar & Scheduling

Availability, appointments, and reminders connected, so everyone knows what happens next.

  • Online booking
  • Team calendar sync
  • Text reminders

Tue · 8:30 AM

Your crew rolls out with the job, the notes, and the address.

Tuesday · Sample service dayGood morning, Alex.
3Jobs today
1Completed
$0Invoiced
  • 8:30
    Seasonal tune-upOak Street · Maria
  • 11:00
    Cooling repairPine Avenue · Devon
  • 2:30
    Install estimateMaple Court · Maria

Business Applications

Jobs, customers, scheduling, and billing in one practical system built around how you work.

  • Dispatch
  • Job notes and photos
  • Invoices and payments

Tue · 4:10 PM

The estimate goes out while the truck is still in her driveway.

  1. New inquiryWebsite form
  2. Customer recordCreated automatically
  3. Follow-upDrafted from job notes
  4. Your approvalA person decides
  5. SentCheck-in set for 3 days

Workflow Automation

Handoffs between your tools run on rules you can read, with your approval where it counts.

  • Connects your tools
  • Approval steps
  • Alerts when stalled

Fri · 10:20 AM

She tells the neighbors. You thank her in one tap.

“Clear explanation, fair price, and they cleaned up after themselves.”
Drafted response

Reputation & Reviews

Ask for honest feedback, answer it with drafts you approve, and see what customers keep saying.

  • Review requests
  • Drafted replies
  • Monthly summary

Sample screens with sample data. Try any of them.

Where we work

Built for the way
business actually happens.

Calls, schedules, crews and invoices, kept moving.

Field operations

More time on the job.
Less time chasing details.

Field apps that connect scheduling, job details and invoicing.

Customer experience

A better experience.
From the first inquiry.

Websites and estimating tools that make the next step clear.

Illustrations of the kinds of systems we build.

Sentient Relay · In pilot

The service day,
in one app.

Schedule the visit, write the estimate, get it signed and record the payment, from the field or the office.

  • Today, calendar and jobs in one place
  • Customer records with call, text and directions
  • Estimates and invoices tracked through to paid
  • Relay Today view: the next visit card, a Needs you list and the Your day timeline
  • Relay jobs list with open and completed tabs, today's jobs and a Record payment button on a job that needs payment
  • Relay job screen with the customer's address, call, text and map buttons, the next step and the appointment details
  • Relay calendar day view with a week strip, scheduled visits with their status and open time slots
  • Relay customers list with search, A to Z and recent sorting, and each customer's location and phone number
  • Relay customer profile with call and text buttons, documents, create estimate and create invoice, and a Schedule job button
  • Relay documents screen listing estimates and invoices with amounts and statuses such as waiting, paid and approved
  • Relay estimate approval screen where the customer types their name, signs with a finger on the phone and agrees to the terms
  • Relay More menu with Needs you, Documents, Help, appearance, map settings and review links

Real app screens with sample data.

Troy Hill, Founder and Principal Consultant at Sentient Partners
Troy HillFounder & Principal Consultant

Our founder

Enterprise experience.
Personal accountability.

After senior executive leadership roles at Hewlett-Packard and E*TRADE Financial, Troy Hill founded Sentient Partners to bring that discipline to growing businesses.

Troy spent more than a decade at E*TRADE, rising from the global trading desk to Director of Enterprise Quality Assurance. His team stood behind every E*TRADE product release from 2006 to 2011, and he led the technology integration of the $2.3B Harris Direct and BrownCo acquisitions.

At Hewlett-Packard he became Global Quality Director, running quality operations across 178 countries and leading the migration of more than 12,000 applications. He founded the software-quality consultancy Qualitonomy in 2016, then Sentient Partners, to bring the same discipline to the businesses in his own community.

  • 178 countries in HP's global quality operation
  • 12,000+ applications migrated across 30+ data centers
  • Every E*TRADE product release, 2006 to 2011
Book a 20-minute intro call Troy on LinkedIn

How we partner

Clear thinking.
Careful execution.

Direct access to your partner.
No hand-offs. The person on your first call builds your system.

01

Discover

We learn your business, where it sticks, and what's worth fixing first.

02

Design

A practical strategy, clear priorities, and a roadmap we agree on.

03

Deliver

We build, test and launch with your team, then refine as you grow.

Free website check: see how your site does on phones, search, speed and booking.

Check your website

Start with a conversation

Let's build what's next
for your business.

Technology should make your business simpler,
not more complicated.

Book a 20-minute intro call
Prefer to talk? (415) 504-2757 Prefer to write? [email protected]