Sentient Partners

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The Fed's September Beige Book had a line worth reading twice. Consumer-facing businesses…

The Fed's September Beige Book had a line worth reading twice. Consumer-facing businesses in a few districts said their customers have gotten so price-sensitive that they can't pass rising costs along. The same report had firms broadly flagging health care and insurance costs, and input prices for energy, transportation and materials still climbing.

So the usual fix, a quiet price increase, is running out of room.

That puts the margin back inside the business. Look at the jobs that get redone. The quotes that sit for a week. The invoices someone types twice. The days between a finished job and a paid one. None of that shows up on a supplier's price sheet, but you pay for it every month.

That's where the work starts now. Map how the job actually moves, find the leaks, then decide what a system should carry.

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